Cosmo Casino Review: A Comprehensive Guide to Games, Bonuses, and More

Cosmo Casino Bonuses and Promotions

Bonuses are a phenomenon that enhances the gaming experience for both new and experienced players, providing continuity to the casino. Here are the Cosmo Casino rewards and bonuses.

Welcome Bonus (Sign-Up Bonus)

If you deposit only CAD 10, you get 150 free spins (as the casino calls “chances”). They even encourage you to become a member with a phrase like “be the next millionaire”. You can find this bonus in the Mega Money Wheel game.

2nd Deposit:
After your second deposit, you will receive a 100% match bonus up to CAD 250.

However, the wagering requirement is 200x, which we can say is above the standard.

No-Deposit Bonus:
Currently, the casino does not provide such a bonus.

Loyalty Program

All casinos within Casino Rewards are in the same loyalty program. This includes the Cosmo Casino. There is a 6-level loyalty program. As you pass the levels, you will encounter bigger bonuses, more promotions, birthday surprises, special games, Time of Your Life and Lucky Jackpot varieties.

The more you play, the points are reflected in your account. Every 100 points means a CAD 1 chip. Not only by playing games, but also different promotions bring you points. It is completely in your hands to evaluate these points.

Participation in the loyalty program:
Every player who deposits money for wagering is automatically included in the loyalty program.

Checking VIP Points:
When you enter the “Casino Rewards” or “Promotions” section, you can see your accumulated points. You can also find details such as your point accumulation history and how many points you need to withdraw money here.

Game Selection at Cosmo Casino

Cosmo Casino Online offers nearly 1000 games. Powered by Microgaming, the casino offers players slots, blackjack, roulette, video poker and progressive jackpots that offer big wins. Let’s take a closer look at these in our Cosmo Casino review.

Slots

Along with classic 5-reel slots like Thunderstruck 2 and Immortal Romance, you can find two casino-exclusive games that can’t be found anywhere else.

Blackjack

Classic Blackjack Gold, Vegas Strip Blackjack and Gold Series Atlantic City Blackjack are available at Cosmo Casino.

Roulette

European and American roulettes are available. The casino provides 150 free spins with a minimum deposit of CAD 10 in roulette.

Progressive Jackpot

Although not available in all regions, you can still find Mega Moolah variants and other games at the casino.

Cosmo Casino Payment Options and Withdrawal Review

We have come to another important issue: the payment and withdrawal methods and their processing time. Unfortunately, it is difficult to find detailed information on the Cosmo Casino official website. It is not written clearly. This is also the case in some other casinos within Casino Rewards. You can see the logos of the methods used as deposits in the footer section. You can find some other information in the FAQ section, to a limited extent. Now, let’s try to give as much detail as possible on this subject in our Cosmo Casino review. If you encounter a problem, you can ask for support from support@crhelpdesk.com

Deposit Methods

PaySafe Card, Neteller, Skrill, AstroPay, Interac and Bank Transfer. You can also use Visa and Mastercard.

In deposit methods, the money you deposit is usually transferred to your account very quickly.

Withdrawal Methods

You can use Visa, Mastercard, e-wallet, and direct bank transfers. There is also an EFT/eCheck feature for Canada.

Withdrawal Times:

• Visa, Mastercard: 3 working days
• e-Wallets: 1 to 3 working days
• Direct Bank Transfer: 6 to 10 working days
• CAD EFT/ECheck (Canada only): 2 to 3 working days

Cosmo Casino Mobile Experience

Cosmo Casino offers its players a casino atmosphere on tablets and phones, as well as desktop computers. If we look at mobile compatibility, quality and game selection:

Mobile Compatibility

You can enter without any problems from Safari, Chrome and other browsers. It is fully optimized, and you can play your games on any screen size without any problems.

Mobile Quality

Mobile compatibility and quality are as high as on computers. You can get sharp lines, vibrant effects, and quality sounds on mobile.

Dedicated Application

Although the casino does not have an official app, we found an application called “Cosmo Casino App” in the Google Play Store. This application was made by Ladislao Trentini, but it is not the official application of this casino. We would like to bring this issue to your attention. There is also a different application called “Cosmo Gaming,” but it is not related to Cosmo Casino. Beware of such unofficial apps on the Google Play Store, as they are not affiliated with Cosmo Casino and may pose security risks.

Game Selection on Mobile Devices

The mobile version of Cosmo Casino features the same games as the desktop version. However, you may not find some older versions of the old-school “Flash” based games. All other games are available. However, as we have written in previous sections, progressive jackpot games may not be available in some provinces in Canada.

Customer Support at Cosmo Casino

Cosmo Casino Canada supports its players via live chat and email.

Live Chat:
Available 24/7. If you need an answer, especially in urgent cases, an agent will be there to help you within 5-10 minutes. However, first, a chatbot will greet you and ask for the email address that you used when you registered with the casino. If you are not a member but have a question about the casino, it may take some time to get past the chatbot and reach an authorized person.

Email:
If you are not in a hurry, email is the way to get an answer within 48 hours. You can send your questions to support@crhelpdesk.com.

Phone:
No phone support

Language Options: English

FAQ:
There is an FAQ section in the footer. Although some questions are answered, there is not much information, especially in the payment methods section. We think it needs to be strengthened.

Security and Licensing at Cosmo Casino

Cosmo Casino, a casino under Casino Rewards, is known for its strict security. The measures taken in this regard are as follows:

Licensing

Licensed by the Kahnawake Gaming Authority on May 19, 2021. You can see this license by clicking on the Kahnawake logo in the footer. We see that Kahnawake’s strict standards are followed.

Data Encryption and Security Measures

128-bit SSL encryption technology is used to protect personal and financial information. This technology is also used in advanced financial and banking systems. For this reason, we can say that your information is safe.

Fair Gaming Practices

Regularly audited by eCOGRA, Cosmo Casino is committed to fair play. Random Number Generators (RNG) technology is used, tested and approved. The Payout Percentage Report is also published regularly. You can access these certificates by clicking on the eCOGRA logo in the footer.

Responsible Gambling Policy

The casino provides its customers with sufficient information on this subject. Necessary explanations are made regarding spending, taking a break from gambling and Self-Exclusion, and for those who are not sure about self-exclusion, the casino works together with the “Gaming Commission”.

Cosmo Casino User Experience and Interface

Let’s come to the interface and working performance of Cosmo Casino Canada’s official website.

When you first enter the website, you are greeted by the welcome bonus banner in large fonts, featuring a motto that encourages you to be the “next millionaire.” This message is reinforced with images of luxury yachts, planes, and skyscrapers, emphasizing the casino’s ambition around its welcome bonus. However, remember that casino games are a form of entertainment, not a reliable way to get rich.

In the upper menu, there are “home”, “signup bonus” (welcome bonus details), “games”, “winners list”, “contact us” and” play now” sections.

As you go down to the bottom of the homepage, they continue to encourage you to be a millionaire with large banners. “Join the biggest casino online – Cosmo Casino is where instant millionaires are made!” There are many banners like this.

A little further down, the names of those who won the big prize before are written without giving their names but with their first and last names and initials, and you can read their comments about the casino.

After referring to the customer support line, there are tabs with the necessary information in the footer section.

The website also has a long “winner list,” which shows which game was played and how much was won.

Interestingly, unlike other casinos, the website does not feature colorful visuals or promotions of the games.

Performance

The site is fast enough, and the games work without any problems, even during active hours.

Areas that Need Improvement

As we wrote in the evaluation of another “Casino Rewards” casino, Zodiac Casino, it is not possible to gather enough information on the website. Especially if you are new to casinos and want to read the game rules, requirements, payment methods, bonuses, etc. first and then become a member, you will see the lack of information on the sites of casinos within Casino Rewards, at least on the sites of Zodiac and Cosmo Casinos that we reviewed. We find it useful for Casino Rewards, a well-established company, to take action on this issue.

Final Verdict on Cosmo Casino

Strengths

• Licensed and Secure: Licensed by Kahnawake, a highly secure casino using 128-bit SSL, and is also regularly audited by eCOGRA.
• Welcome Bonus: 150 free spins with a low deposit
• Microgaming Support: Being backed by a leading company in the industry is a huge advantage

Weaknesses

• Customer Support: It is difficult to get support from live chat without being a member. Even if you are a member, sometimes the live chat can be slow because the chatbot makes your process longer.
• No live dealer games: Live dealer game lovers may be disappointed.
• High Wagering Requirement: The 200x wagering requirement is really high.

As we wrote above, we introduced Cosmo Casino with its pros and cons. After that, we leave the evaluation to you.